Assists individuals with their everyday tactical communication skills that get and keep people engaged. The four forms of endorsement and how they impact our everyday communications and relationships with internal or external customers is discussed. Cross-generational issues in communication are presented. Human laws of interaction including that rules that will stand the test of time such as the difference between the ‘Golden Rule’, ‘Platinum Rule’ and reciprocity in communication, are reviewed. Participants discover ways to build rapport to last a lifetime, learn ways to influence people and build credibility.
Benefits: Eighty-five percent of job success is based on people skills. Business etiquette today is more than just the professional way you interact with people; it is the key to moving people and processes forward.
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